Warranty:
- GAS APPLIANCES (GRILLS, SIDE/POWER BURNERS, & OVEN)
-Gold Standard Lifetime Warranty on construction and manufacturer defects
-Gold Standard Lifetime Warranty on stainless steel construction
-Gold Standard Lifetime Warranty on cooking grates, burners, burner covers, valves, flame tamers, and heatzone separators,temperature gauges, & hood springs
-Gold Standard Lifetime Warranty on briquette systems
-3 YEAR Warranty on all other parts, components, & electrical, including: LED bulbs, wire harness, & switches; power source wire; transformer; interior halogen light wire & bulb
- VENT HOODS, REFRIGERATION, COLD STORAGE & SINKS VENT HOODS
-5 Year Warranty on all Stainless Steel Construction
-3 year Warranty on blowers, LED Lighting, wiring harness and switches
- 15" & 24" REFRIGERATION MODELS
-3 year Warranty on all construction including compressors
-1 year Warranty on transformer, LED bulbs, LED harness, power source wire, LED switches, interior halogen light wire/bulbs
-1 year Warranty on all construction & electrical components including compressor, transformer, LED bulbs, LED harness, power source wire, LED switches, interior halogen light wire/bulbs
-Gold Standard Lifetime Warranty on Ice Chests
-Gold Standard Lifetime Warranty on drains & faucets
- DRAWERS, DOORS, GRILL LINERS, & CARTS
-Gold Standard Lifetime Warranty on construction, workmanship and materials for all stainless steel parts, including doors, drawers, grill liners, & carts
-3 year on electrical (Warming Drawers)
-Gold Standard Lifetime Warranty on covers, including grills, carts, side/power burners & oven
-Gold Standard Lifetime Warranty on construction, workmanship and materials for all stainless steel parts, hinges, drawer slides, gasket, & magnets
- COMMERCIAL APPLICATIONS RESORT, ALTURI & TRL GRILLS
-Gold Standard Lifetime Warranty on workmanship, construction, & manufacturer defects for all commercial and/or hospitality applications
- Warranty is void upon misuse, including lack of regular cleaning, vandalism, or theft
- Warranty is valid only if regular maintenance is exercised. Due to the nature of commercial applications (multiple users, lack of control of use, etc.) regular maintenance is mandatory
Return Policy:
Our customers have 60 days to file an RMA. RMA forms must be completed entirely and include pictures of
the item(s) you wish to return. Once submitted, the RMA process with our customer service team can
begin.
Return authorizations must first be approved by Homegladly.com. All eligible products must be returned in their original packaging and in new, re-sellable condition. If eligible for return, a 20% re-stocking fee will apply.
If product is refused due to damage, the freight claim will be automatically initiated by the carrier and returned to Homegladly.com. Please alert our customer service team immediately so we can coordinate areplacement shipment or issue a credit.
Special order items cannot be canceled or returned once they have been ordered from the manufacturer. Obsolete or discontinued product cannot be returned once purchased.
It is our customer's responsibility to return the product in the same new/undamaged condition in which it
was received. If a returned product is damaged, it will not be eligible for credit. We are not responsible for
items received damaged.
If a customer has installed or burned a product, the RMA will be denied. This is a liability issue and Homegladly.com is not responsible for any items once they have been installed and/or burned. If an item is believed to be defective, we will be happy to assist you with the warranty process.
